Do you deliver in my area?
The Grocery Getter delivery area is the Cartersville-Bartow County area and upon request, may include surrounding areas.
How does the quality of the food I order from The Grocery Getter compare to what I can find at my local grocery store?
You will find the quality of the products are the exact same as your local grocery store because that is where we get your groceries, from the local grocery store of your choice.
Can I trust The Grocery Getter to pick my meat, produce and other fresh foods?
Absolutely! Our shoppers will shop for your meats, produce and other fresh foods just as if they were shopping for themselves, including checking for the latest expiration date. If we don't feel that it's good enough for us, why would it be good enough for you? We pride ourselves on customer satisfaction and we believe that if you are not a satisfied customer then you wont be a repeat customer, and repeat customers are the livelihood of our business.
Do you shop at "Warehouse" Type Stores like Costco or Sam's Club?
No, we currently do not shop at these wholesale clubs. However, if we see a demand for this we will certainly consider adding this option in the future.
Can I purchase alcohol, tobacco and Lottery Games?
No. The Grocery Getter does not currently offer delivery of these items.
Can I use coupons?
Currently, The Grocery Getter does accept coupons to use for your purchase, however it will be necessary for us to pick up your coupons prior to shopping for your groceries. There may be an additional charge to pick up the coupons that you provide to us prior to shopping. To determine if there is an additional charge for this service, please call The Grocery Getter first.
In an attempt to save you money, if The Grocery Getter already has coupons for specific items that you are ordering, we will use those coupons to save you money on the purchase of your groceries. However, The Grocery Getter will keep 50% of the savings from the coupons that we have provided for your order. For example, if we provide a coupon specific to an item on your order and that coupon is valued at $1.00, we will keep .50 cents of the savings and you will reap the savings of .50 cents on your grocery order. We both win! Please see our Ordering Page for any related fees for coupon pick up.
Why doesn’t The Grocery Getter provide a list of products available with pictures and prices?
The reason why we do not list product categories, pictures and prices is because The Grocery Getter shops at the store of your choice. With so many individual grocery stores that carry thousands of different products, it would be virtually impossible for us to list every product that every store in our area carries, along with their individual prices. Unlike other grocery delivery services, who allow you to shop from their selection of items, they warehouse their products or have an exclusive partnership with one particular store. We believe in giving the customer the freedom of choice, and along with that freedom of choice is the freedom of choosing the actual products you want as well as the particular store or stores that they come from. For helpful hints on ordering your particualr brand of groceries, please visit our Helpful Ordering Hints Page.
How specific do I have to be on my grocery list?
Because we want you to be 100% satisfied with your experience of using The Grocery Getter, we ask that you be as specific as possible with your grocery list. With millions of individual grocery items available, product description, when necessary, is important. We want to be sure that we get it right for you for the first time and every time! Please be sure to read our substitution policy on the next line.
Will you substitute items that might not be available?
Yes, unless you specify otherwise! To ensure that your order is completed to your satisfaction, our professional, personal shoppers will use the following guidelines when making substitutions:
1.) If you do not specify a particular brand when you order, The Grocery Getter personal shopper will select the store brand, or name brand if item is on sale at a cost lower than the store brand, unless you specify "no substitutions".
2.) If a specific size is not listed, the medium size will be selected.
3.) If the product is out of stock, we will first try to substitute with a different size of the identical product.
4.) If we cannot change size, we will substitute a different comparable brand of the same product.
5.) If it is not possible to substitute an item, the item will be deleted from the order, and you will be informed at the time of delivery.
The Grocery Getter cannot be held responsible for out of stock items. If you would prefer to not have products substituted, or if you would prefer to not have certain products substituted, please indicate this information when placing your order.
What are your shopping and delivery fees?
The Grocery Getter shopping and delivery fee is the greater of $15 or 10% of your total grocery bill.
You may learn that our shop and delivery fees differ from our competitors, and there are several reasons for this:
1.) We are simply a service provider, we do not profit from the sale of groceries.
2.) Unlike most other grocery delivery services, we are able to take telephone orders.
3.) When we are shopping for your groceries, your order is getting the absolute attention that it deserves because we do not shop for your order at the same time as someone else's order.
4.) The Grocery Getter provides grocery delivery from your favorite store, you get the brands and pay the prices that you are used to.
5.) We will shop from more than one store for you. (Additional fees may apply.)
Are there any other fees?
The Grocery Getter will charge additional fees for such instances as re-delivery. An additional $5.00 charge will be imposed for any order that needs to be re-delivered due to the customer not being available for the original delivery time. If other services are rendered such as menu planning or dry cleaning pick up, then other fees may apply. Customers who are qualified to use a check for payment will have a return check fee of $30 for any check that is returned. Please see our Ordering Page for more information.
What are your delivery hours?
The Grocery Getter delivery hours Monday through Saturday, 10am to 6pm, but we are often able to accomodate hours outside of normal delivery with prior approval.
Does it take a long time to place an order?
No, unlike other grocery delivery services, where you have to search through pages of products to click on, we do not have "virtual aisles" for you to waste time in and shop through. Because we shop at the grocery store of your choice, it would be nearly impossible for The Grocery Getter to separate each store, the particular products that they carry and their individual prices. We assume that you know what you want, where you want it from and about how much it's going to cost. Simply type out your grocery list and submit it via email or you can call The Grocery Getter office directly and place your order over the phone! Just visit the Ordering Page for details.
How far in advance do I need to order?
In areas that we provide service, generally we can offer next-day delivery (if the next-day is a normal delivery day) and in some cases, same-day delivery may be available for an additional fee. However, all available delivery times are filled on a first-come, first-serve basis, and popular times do fill quickly. We do ask that place your order by 8:00 p.m. the night before to better ensure next-day delivery. We do however recommend placing your order a few days before your desired delivery date if it is at all possible. You may even place your order up to one week in advance. Please understand that due to the demand of our services, we may not be able to guarantee a next-day delivery but we will do our best to accommodate you for the time of your request.
Can I change my delivery time after I have placed my order?
Yes, but you must call The Grocery Getter office to make the change at least 2 hours before the scheduled delivery time and rescheduling is available based on free delivery time slots. Sending an email will not be sufficient enough to stop your grocery order from being processed.
Do I need to be home to receive a delivery?
Unless other arrangements have been made, someone must be home to receive your order and pay for the groceries and service. Your groceries are shopped for on an individual basis, meaning that we do not shop for anyone else's order at the same time as yours. If no one is available to receive your order, your groceries will be stored appropriately, but you may subject to a re-delivery fee.
How do I pay for my order?
The Grocery Getter makes paying for your groceries easy. When your groceries are delivered you may pay by cash or debit/credit card. Repeat customers may qualify to pay using a check. Approval is needed for check payments when order is placed. Payments are made payable to The Grocery Getter. Some special circumstances may require for The Grocery Getter to reserve the right to request a good faith deposit to be placed toward the purchase of your groceries and delivery fee for our financial protection.
What if I receive my order and realize that I ordered the wrong item or I receive an item I didn't order?
Complete customer satisfaction is our number one goal. Along with your grocery order, we give you the actual receipt from the store so you are able to make returns or exchanges. If the mistake is ours, we will make it right by returning or exchanging the product for you, or arranging credit on that or a future order.
Can The Grocery Getter refuse my order?
The Grocery Getter does reserve the right to refuse service to anyone.
Can I tip my personal shopper?
Though gratuities are greatly appreciated, they are both optional and completely at your discretion.
What if I am not happy with an item in my order?
If, for any reason, you are dissatisfied with an item, you may return the item to the store with the grocery store receipt that we provide to you. If it happens to be our mistake, we will reimburse you at the time of the delivery or during the next delivery. The Grocery Getter will do whatever it takes within reason to make sure you are completely satisfied with our service. Please note that The Grocery Getter is not responsible for any items that are recalled after time of purchase, nor for any items recalled that the grocery store fails to remove from stock.
Can I shop for relatives if I live in another city?
Certainly! As long as the person for whom you are shopping lives within one of our delivery areas, you can shop for them and even pay for their order with your credit card.
